In case, there is some error in the order (wrong design, wrong product etc) then we will either be sending a replacement for the same or refund you the entire amount. However, if there is a mistake with the order (from your end), then we will be more than happy to discuss it with you and resolve in the most positive and reasonable manner. Customer satisfaction is of utmost importance to us. We promise to deliver high quality customize products. But, there are certain situations that are in no one’s hands, like –
Grammatical errors/spelling mistakes in order that you have submitted
Low resolution images/images poor in quality
Design errors created during the ordering process
Wrong selection styles and sizes
So, we request you to please examine the order information like Information such as images, text, size, type etc. carefully before and during the order confirmation process.
Any sort of discrepancy with the order should be brought to our notice within 14 days of order being delivered to you so that we can get the problem resolved. However, when such a situation arises, we request you to include the following information with the return order –
Detailed explanation (with photos if available)
We assure that our staff will get back to you within 24-48 hours after the complaint.
Note: Only send back when you receive a confirmation from PrintShuffle